If the package you received is damaged,Please do not leave negative feedback, contact us as soon as possible. Due to the time difference, we will reply your message within 24 hours and give you a satisfactory solution. Your five-star feedback is our greatest encouragement
Tips for Russian buyers:
1. We generally send your parcel through AliExpress’s official shipping "Cainiao Heavy Parcel Line", you can check on this website: http://global.cainiao.com. After arriving in your country, you will have a DPD tracking number (you can ask us for your exclusive DPD tracking number), your package will be delivered to your door via DPD.
2. In order to enable you to receive the package quickly, you must fill in the complete personal passport information when you purchase it, otherwise it will not be possible to send the package through the Cainiao Heavy Parcel Line, or the package clearance failure will be returned to China.
3. What if your package shows that customs clearance has failed?
General customs clearance failures are caused by incorrect buyer passport information or incomplete personal identification information. You can go to Unitrade’s official website https://unitrade.alta.ru to add personal passport information after receiving the Unitrade SMS / email notification. If the buyer does not receive the SMS, you can contact Unitrade directly at +7 (800) 222-49-49, email: [email protected], consultation time: 9:00 am-21: 00 pm Moscow time, please know thank you.
if customs clearance fails, buyers are advised to contact the customs first: Tel: +7 495-276-68-56, Email: [email protected], buyers need to provide correct passport / tax data
4.DPD contact number: +7 (800) 234 45 95; Moscow +7 (495) 775 45 85; St. Petersburg +7 (812) 325 78 78; Service hours: Monday to Friday: 9 am to 7 pm; Saturday: 9: 30-18: 00.
Special tips for Brazil customers:
The status on AliExpress shows that my orders arrived in Brazil weeks ago, but I didn’t receive it. What do I do?
Contact your local post office:
Phone: (+55) 11 2112 7267
There are several possible reasons for this, your order may still be on the way, it may be being checked by customs, awaiting customs clearance, etc. The local post office, which is our delivery partner, will help in all of these situations. If you do not receive your order by the end of our consumer protection period, open a dispute and we will resolve it.
Saudi Arabia :
We do not accept COD order (Cash on Delivery), if there is COD order, we will not ship out it. Please arrange payment firstly, then we ship out the order, later we will provide the tracking number and the whole shipping process can be tracking, delivery time is fast only need about 30 days.